Shipping Policy

Effective date: August 24, 2026

Thank you for shopping with Evergreen Decor. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 2–7 business days after payment is received. Processing times may be longer during holidays, sales, periods of high order volume, or when additional order verification is required.

Evergreen Decor works with third-party fulfillment partners to ship products directly to customers. As a result, items in the same order may ship separately, arrive in multiple packages, and have different tracking numbers or delivery dates.

Shipping Times

After an order has been processed and shipped, estimated delivery is generally 7–21 business days. Delivery estimates are not guaranteed and may vary based on the destination, carrier capacity, weather, customs processing, and other circumstances outside our control.

Business days do not include weekends or holidays. Any delivery time shown at checkout, in an order confirmation, or on a product page is an estimate only and begins after the order has been processed.

Tracking Information

When tracking is available, it will be sent to the email address provided at checkout once the order has shipped. Tracking updates may take several business days to appear after a shipping label is created.

Customers are responsible for providing an accurate shipping address at checkout. Evergreen Decor is not responsible for delays, failed deliveries, or additional costs caused by an incorrect, incomplete, or undeliverable address provided by the customer.

Shipping Delays

While we work to ensure orders arrive as quickly as possible, we are not responsible for shipping or delivery delays caused by carriers, customs, weather, labor disruptions, supply-chain issues, incorrect addresses, or other events outside our reasonable control.

If your tracking has not updated for an extended period or your package appears delayed, please contact us at support@evergreendecor.us with your order number. We will review the shipment and assist where reasonably possible.

Lost, Stolen, or Marked-Delivered Packages

Evergreen Decor is not responsible for packages that are lost, stolen, or missing after the carrier confirms delivery to the shipping address provided at checkout. If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbors, your local carrier, and any available delivery location before contacting us.

We may assist with a carrier inquiry when appropriate, but replacements or refunds for packages marked as delivered are not guaranteed.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery at support@evergreendecor.us. Please include your order number and clear photos or video of the item, packaging, and issue.

After review, we may offer a replacement, refund, store credit, or another appropriate resolution at our discretion. Do not return an item unless we specifically instruct you to do so.

International Orders

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the item price or shipping cost unless expressly stated at checkout.

Customs processing may cause delivery delays. Evergreen Decor is not responsible for delays or additional charges resulting from customs procedures.

Address Changes and Cancellations

Please review your shipping address carefully before placing an order. If you need to request a change or cancellation, contact us immediately at support@evergreendecor.us. We cannot guarantee changes or cancellations once an order has entered processing or has shipped.

Contact Us

For questions about an order or shipment, contact:

Evergreen Decor
Email: support@evergreendecor.us